MAKE CHANGES TO/CANCEL AN ORDER

Please contact hello@soulroom.shop within 24 hours of placing your order and include: Order Number (or forward your order confirmation email) and the changes you are requesting. 

Due to canvases being printed to order with our partner facilities, we cannot guarantee that we will be able to make changes to or cancel your order in time. All sales are final.

WRONG ADDRESS/ADDRESS CHANGES

Please contact hello@soulroom.shop within 24 hours of placing your order and include: Order Number (or forward your order confirmation email) and the updated address. We cannot guarantee that we will be able to make changes to your address before your order is shipped. Once your order has left the printing facility and is with the shipping carrier, it is your responsibility to contact the carrier to attempt to redirect your order, and you will be responsible for any additional shipping charges.

ORDER DELAYS

We make no guarantee that your order will be received by the estimated delivery date, due to current, worldwide shipping delays.

Before contacting us: Check your shipping confirmation email for any mistakes in the delivery address. Follow up with the shipping carrier providing your tracking information. If not resolved, please contact hello@soulroom.shop within 14 days of your order’s estimated delivery date. Include in your email: Order Number (or forward your order confirmation email).

MISSING OR LOST PACKAGES

If your order is missing but is confirmed delivered, please contact your shipping carrier (ie. USPS, FedEx, DHL…) directly for assistance. We are not responsible for any lost or stolen packages.

Before contacting us:

Check your shipping confirmation email for any mistakes in the delivery address.

Follow up with the shipping carrier providing your tracking information.

Contact your neighbors in case the package was left with them.

If not resolved, please contact hello@soulroom.shop within 14 days of your order’s confirmed delivery date. Include in your email: Order Number (or forward your order confirmation email).