GENERAL SHIPPING INFO

INCLUDE PHONE NUMBER ON INTERNATIONAL ORDERS

Please include a delivery phone number with all orders. This will provide the shipping carrier with direct contact for any questions or concerns about your delivery. 

International/UK EXPRESS orders require a phone number or the order will not be delivered.

Where Is My Order Shipping From?

Our canvases are printed to order by a fulfillment center with partner facilities worldwide, providing greater access for all of our domestic and international friends.

How Do I Track My Order?

All orders will receive an order confirmation email (or text message, if requested), which will include tracking and carrier information when your order is ready to ship. Orders will typically ship within 2-5 business days. If you have any questions about your order or tracking, please contact hello@soulroom.shop and include: Order Number (or forward your order confirmation email). If not known, please send us your name and email (and/or phone number) used for the order.

DOMESTIC ORDERS

Domestic

For Domestic/US orders, we currently offer FLAT-RATE and EXPRESS shipping. Shipping charges for your order will be calculated and displayed at checkout. There may be certain times or sizes that are not eligible for express shipping.

All delivery times include: production time for printing and packaging your order + shipping time with the best available carrier

FLAT-RATE shipping: 5-10 business days

EXPRESS: 3-8 business days

INTERNATIONAL ORDERS

For International orders, we currently offer FLAT-RATE and EXPRESS shipping on most orders.

Shipping charges for your order will be calculated and displayed at checkout. Some canvas sizes may be unable to ship EXPRESS due to periodic country restrictions.

We currently ship to most countries, with the exception of Cuba, Crimea, Iran, North Korea, and Syria due to our printing partner’s restrictions.

All delivery times include: production time for printing and packaging your order + shipping time for carrier.

TYPICAL SHIPPING TIMES

CANADA:

FLAT: 5-15 business days | EXPRESS: 3-8 business days

EUROPE:

FLAT: 5-20 business days | EXPRESS: 3-8 business days

WORLDWIDE:

FLAT: 10-20 business days | EXPRESS: 3-8 business days


CUSTOM DUTIES, TAXES, AND FEES.

Customs duties, taxes & fees (including VAT) are the sole responsibility of the recipient. Customs policies vary widely for every country. Before placing an order, please check with your local customs office directly to see if they apply duties and taxes to your purchases.